Network Tech and Operations Manager 

With Hybrid and flexible working offered

Based in the heart of Shoreditch, we are an award winning digital content agency and media network who are currently on the lookout for a Network Tech and Operations Manager to join our FAST (Free Ad Supported Streaming channels) team.

This is a key role within the team, providing technical expertise and supporting the accuracy and integrity of delivery of Little Dot’s FAST channels to our platforms as well as monitor and continuously improve our process and technical delivery. The ideal candidate is an experienced digital professional with proven FAST channel operational experience, project management skills, technical expertise and a good understanding of media management and implementation efficiency. The successful candidate will be tasked with ensuring that all of the FAST’s team processes run smoothly and look to implement operational synergies across the team.

Why join us?

As a Great Places to Work certified workplace, we believe in a working environment where people can flourish, develop and reach their full potential. We deliver work sustainably, in spaces we enjoy working from and in a flexible way that helps maintain a strong work-life balance. We are committed to building a diverse and inclusive workforce that encourages and values all voices - Everyone is welcome 👋

HOW YOU'LL SPEND YOUR TIME 

Lead technical and operational engagement with OTT platforms and partners during onboarding as well as day to day operations:

• Operational and delivery management of 3rd party tech partners that LDS use for FAST and OTT.

• Lead on operational projects including new FAST channel deliveries, new FAST platform deliveries, FAST tech partner migration, integration and evaluation of new potential best of breed technology.

• Troubleshoot technical issues relating to the FAST channel outputs as well as liaising with our partners and platforms to resolve these. Manage and track resources across the department and anticipate pinch points before major issues occur

• Monitor and troubleshoot FAST channel feeds delivery to multiple platforms.

• Understanding the interfaces between rights management and scheduling and review and optimise processes.

• Liaise with the Content Operations and other LDS departments team to ensure timely delivery of content and accuracy of information flow.

• Liaise with Content Operations and Network Operations to ensure correct assets are delivered to the appropriate spec, fulfilling contractual obligations

• Manage metadata, ancillary material and promotional materials to tech platforms and to our FAST and OTT platforms

• Develop and take responsibility for operational KPI's for the FAST team. Plan, schedule and review workload and resources to make sure work is completed in a timely fashion.

• Lead and implement innovation and change in working practices within the team in line with wider departmental directives

• Lead feedback, testing and feature requests between the Network and in-house development and products teams. Be the voice in prioritising the needs of the FAST channel team

• Lead in deployment of team projects and automation of workflows - use of project management tools such as Asana to support this.

Play a key role in interfacing with other departments within Little Dot Studios as well as development of the team:

• Facilitating the sharing of learnings, case studies and best practices across the team and other departments

• Work with key stakeholders across the business, and act as the department’s day to day contact point for FAST and OTT operational queries

WHAT YOU NEED TO SUCCEED 

Skills matter, experience is useful, attitude is everything. 

• Experience of digital operations management and FAST Channel technology and operations and delivery
• Exceptional time and project management skills with the ability to prioritise and delegate independently. Confident in the use and customisation of project management tools such as Asana etc.
• Some experience in the management of FAST playout/ tech delivery partners
  Knowledge of CTV and FAST advertising technologies (i.e. SSAI, ad server processes)
• Knowledge of YouTube’s CMS/Creator Studio and Facebook Business Manager (Desirable)
• Excellent communication and interpersonal skills and ability to represent the company externally with our vendors
• Able to manage and motivate staff members to achieve their goals
• Understanding of department’s training needs and how best to achieve those
• Acts responsibly and sensitively with all client and agency data
• Exceptional attention to detail
• An analytical approach to problem-solving
• Enjoys fast moving environment where change is constant

THE PERKS OF THE JOB

Employee wellbeing is at the heart of everything we do. We offer hybrid and flexible working patterns for all roles, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad two weeks a year. Plus all the usuals such as pension contributions, generous annual leave, weekly socials and office perks like free yoga and health treatments!

ABOUT US 💬

Little Dot Studios specialises in creating meaningful connections between premium content and digital audiences. Since 2013, we’ve been partnering with world-renowned brands, broadcasters, distributors and sports rights holders – helping them grow, engage and monetise digital audiences with broadcast-quality content. To learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.